Please note maintenance requests will be managed depending on urgency and will be scheduled in accordance with the nature of the problem. Emergencies will take priority, however minor problems which are deemed the responsibility of Seasons, will also be handled without excessive delay. Below is a guide regarding who is responsible when it comes to apartment maintenance. If you are unsure, please submit the online form below and our friendly staff will be in contact to assist.
Our Seasons Home Care business may also be able to assist with items such as changing lightbulbs and cleaning.
Please reach out to your Community Manager, who will be able to provide further information on the range of care and support services available through Seasons Home Care.
Seasons Responsibilities
Storm damage
Routine repairs
Smoke alarms
Electrical line repairs
Water and plumbing repairs (not blocked drains)
Blocked drainpipe due to fair wear and tear (e.g. tree roots)
Repairs to building doors, windows, ceiling, and roofing (unless the damage was inflicted by the tenant)
Mould (result of problems with property e.g. leaking roof)
Residents Responsibilities
Changing lightbulbs
External lock boxes for keys (to be pre-approved by Seasons)
General apartment cleaning
Telephone handset (if applicable)
Appliance repairs and issues
TV antenna, satellite dishes and internet
Blocked drainpipe due to tenants’ issues (e.g. pot plants debris)
Gardening and lawn maintenance
Mould (caused by tenant e.g. allowing steam to build up in a bathroom without proper ventilation and/or regular cleaning).